Subprocessors
Last updated: February 24, 2026
FirstIgnite Ltd. uses the subprocessors below to provide, operate, and support its services.
These subprocessors may process limited customer personal data on our behalf in accordance with applicable data protection laws
and contractual safeguards.
Core Infrastructure & Cloud Hosting
| Subprocessor |
Purpose |
Data Categories |
Data Location |
| Google Cloud Platform (GCP) |
Application hosting, databases, backups, and EU production environment |
Customer account data, uploaded content, system metadata |
United States, European Union |
| Amazon Web Services (AWS) |
Cloud infrastructure, storage, analytics, backups, and disaster recovery |
Customer account data, uploaded content, system metadata |
United States |
| Microsoft Azure |
AI services, vector search, and cloud storage |
Customer account data, uploaded content |
United States |
AI & Machine Learning Services
| Subprocessor |
Purpose |
Data Categories |
Data Location |
| OpenAI |
AI model inference and embeddings |
Customer-provided prompts/inputs, document excerpts (where applicable) |
United States |
| OpenRouter |
Secure routing of AI requests to multiple model providers |
Customer-provided prompts/inputs, request metadata |
United States |
| Anthropic |
AI model inference |
Customer-provided prompts/inputs, document excerpts (where applicable) |
United States |
| Google (Gemini) |
AI model inference |
Customer-provided prompts/inputs, document excerpts (where applicable) |
United States |
| Perplexity AI |
AI-powered research and analysis |
Customer-provided prompts/inputs, research queries (where applicable) |
United States |
| Parallel AI |
Asynchronous AI-powered research and analysis workflows |
Customer-provided prompts/inputs, research queries, generated outputs |
United States |
| Azure AI Search |
Vector storage and semantic search over uploaded documents |
Document content (or excerpts/chunks), embeddings/vectors, related metadata |
United States |
Analytics & Product Usage Monitoring
| Subprocessor |
Purpose |
Data Categories |
Data Location |
| Segment (Twilio) |
Event collection and analytics routing |
Usage events, identifiers (e.g., user/account IDs), device/browser metadata |
United States |
| PostHog |
Product analytics and usage insights |
Usage events, identifiers (e.g., user/account IDs), device/browser metadata |
United States |
| Mixpanel |
Product usage analytics |
Usage events, identifiers (e.g., user/account IDs), device/browser metadata |
United States |
| Google Analytics |
Website analytics |
Website interaction data, device/browser metadata, IP address (where applicable) |
United States |
Customer Communications & Support
| Subprocessor |
Purpose |
Data Categories |
Data Location |
| Intercom |
Customer support and messaging |
Customer account data, support messages, attachments (if provided) |
United States |
| Atlas |
Customer support and privacy request management |
Customer account data, support messages, privacy request content |
United States |
| Canny |
Customer feedback and feature requests |
Customer account data, feedback content |
United States |
| Vitally |
Customer success monitoring and communications |
Customer account data, usage summaries/health metrics |
United States |
| Mailgun (Sinch) |
Transactional email delivery |
Email addresses, email content, delivery metadata |
United States |
| Resend |
Transactional email delivery |
Email addresses, email content, delivery metadata |
United States |
Identity & Authentication
| Subprocessor |
Purpose |
Data Categories |
Data Location |
| PropelAuth |
User authentication and single sign-on (SSO) |
User identity data (e.g., name, email), authentication metadata |
United States |
| Google OAuth |
Identity federation and login services |
User identity data (e.g., name, email), authentication tokens/metadata |
United States |
Payments & Billing
| Subprocessor |
Purpose |
Data Categories |
Data Location |
| Stripe |
Payment processing and billing |
Billing contact data, payment-related data, transaction metadata |
United States |
Sales, Marketing & Data Enrichment
| Subprocessor |
Purpose |
Data Categories |
Data Location |
| HubSpot |
CRM and marketing automation |
Business contact details, communications metadata, CRM records |
United States |
| Mailmodo |
Customer newsletters and product updates |
Email addresses, email content, delivery metadata |
United States |
Subprocessor Updates
We may update this list from time to time as our services evolve. Where required by applicable data protection agreements,
customers will be notified in advance of any new subprocessors.
